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Keep it brief, as Twitter requires, and don’t send too many messages for them to follow. And in order to contact Uber on Twitter, tweet at with your question or concern. Uber is fairly responsive on Facebook and Twitter. It was basically the polar opposite of my experience with the phone customer service I received on Friday evening. I left feeling confident that I was heard and being given the consideration I had been requesting for a week.

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She told me that in the past she was able to contact drivers directly to let them know the status, however, Uber no longer allows this type of communication. She suggested that I not continue to contact Uber Support by phone as they are a completely separate division, and it could complicate the process. She took photos of all of my documentation and engaged me in the process of drafting the email to her manager. The representative asked me repeated questions to ensure she was accurately representing my case. The staff was friendly and responsive, and the general vibe of the Hub was very positive. I actually did go to the Greenlight Hub in on Saturday, and it was an unexpectedly pleasant experience. Is it worth it to visit an Uber Greenlight Hub?ĭon’t take our word for it! Reader Cynthia shared her excellent experience by going in person to a Hub below: You can search for your city’s office hours by checking your local Uber site (Google “ Uber Greenlight Hub” to find the closest location to you), but here’s a list of some of the biggest cities that have Greenlight hubs:

In order to save yourself some time though, I’d try and get your problem solved on your own or by sending a message/calling in before spending a couple of hours going in person.įor the complex issues though, the Greenlight centers are really the only ones who will be able to help you. Uber offers in-person support at Greenlight Hubs across the country and although there can be long wait times (up to an hour), the help you get here is the best out of any channels I’ve tried.

You can then select specific trips for review, or get custom-tailored help for your situation/city. One really cool feature that I did find with this page is that when you login and select a city, the site actually becomes personalized and you can get help based on your specific account. The reason why I like going here for help is that the people who write this content all work at Uber’s corporate office and they carefully review everything that goes up on this page. Tip #2: Contact Uber Customer Service via.Tip #1: Contact Uber Customer Service Through the App.Take a look below at all the options available to you! While your closest Uber Hub may be closed right now, there are still plenty of opportunities to reach out to Uber online and via the app.

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In This Article 6 Ways How to Contact Uber Customer Service Still, have a question after reading this? Ask away in the comment section below! However, if you’re looking for the best ways to quickly contact Uber and get your matter resolved, keep reading. Uber is typically faster at responding than Lyft is, so I’ll give them credit for that.

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